Refund policy
Return & Refund Policy
We want you to love your Marie Grace Faith purchase. If something isn't right, please read the policy below.
Return window
You have 7 days after your order is delivered to contact us and start a return. Requests made after 7 days cannot be accepted.
Eligible items
- Clothing must be unworn, unwashed, and in its original condition with all tags attached and original packaging.
- Please do not send anything back until we have approved your return and given you a return authorization number. Packages sent without approval may not be accepted.
Final sale items
For hygiene and quality reasons, the following cannot be returned or refunded unless they arrive damaged, defective, or incorrect:
- Jewelry (earrings, rings, bracelets, necklaces)
- Intimates and lingerie
- Swimwear
- Beauty products
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once we confirm the issue, we will issue a refund to your original payment method.
Exchanges
We do not offer exchanges. If you would like a different size or color, please place a new order.
Return shipping and fees
You are responsible for return shipping costs unless the item was damaged, defective, or incorrect. A restocking fee of up to 20% may be deducted from your refund on approved returns.
Refunds
After your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Original shipping charges are not refunded unless the return is due to our error. Your bank or card company may take additional time to post the refund.
International orders
Returns are currently available only for orders shipped within the United States.
How to contact us
To start a return or report a problem, please contact us using the email address on our Contact page or in your order confirmation email, and include your order number.